Job Description:

We are recruiting on behalf of our client, a reputable franchise-approved commercial vehicle dealer group with multiple sites nationwide, for the position of Vehicle Service Advisor at their Oxford dealership. This role offers an excellent opportunity for experienced individuals to develop their career within a well-established and award-winning business committed to staff wellbeing and advancement.

Benefits of the Service Advisor:

• Starting salary of £28,050 per annum, with performance-related bonuses that can elevate earnings to approximately £31,000 per year
• 23 days of holiday plus bank holidays
• Workplace pension scheme
• Access to comprehensive technical training and ongoing development
• Extensive staff discounts across high street retailers and service providers
• Staff wellness programmes and recognition awards for long service
• Enhanced maternity/paternity pay

Duties of the Service Advisor:

• Engage with customers to ensure high levels of satisfaction and excellent customer service
• Manage the booking in and scheduling of vehicle servicing appointments in line with workshop capacity
• Keep customers informed of vehicle progress proactively and accurately
• Identify customer needs, produce comprehensive quotations, estimates, and invoice documentation
• Explain work carried out to customers clearly, highlighting additional service opportunities where appropriate
• Produce warranty job cards following manufacturer policies and procedures
• Record all work requirements accurately, categorising retail, warranty, internal, and non-chargeable repairs
• Liaise with the Parts Department to ensure the availability of required parts
• Assist in assessing vehicle issues and providing solutions that meet customer expectations

Requirements of the Service Advisor:

• Proven experience as a Vehicle Service Advisor or similar role within the automotive industry
• Strong customer service skills, with the ability to communicate effectively and professionally
• Organisational skills with proficiency in IT; experience with Kerridge/Keyloop is desirable
• Full, clean UK driving licence with minimal points
• Ability to work in a team environment, prioritise tasks, and handle administrative duties accurately
• Knowledge of warranty procedures and commercial vehicle operations is advantageous but not essential

This is a fantastic opportunity for a motivated professional seeking to progress within a well-respected organisation that values its employees. The Vehicle Service Advisor role provides competitive pay, a supportive team environment, and long-term career prospects.

Contact Sarena Abbot, Automotive Recruitment Specialist at Perfect Placement covering Oxford and Oxfordshire, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career.