Job Description:

Administrator - Damp & Mould Team

Contract: Temporary / Interim (3-6 months) 
Rate: Competitive

We are seeking an organised and proactive Administrator to support a busy Damp & Mould Team within a housing organisation.

Key Responsibilities:

• Handling incoming telephone calls and email enquiries from tenants and residents.
• Scheduling inspections, surveys, and remedial works with residents and contractors.
• Updating and maintaining housing management systems with accurate case information.
• Inputting, monitoring, and tracking damp and mould records and compliance data.
• Liaising with surveyors, contractors, and internal departments to ensure appointments are completed.
• Producing reports, correspondence, and general administrative documentation.
• Providing excellent customer service and keeping residents updated on the progress of their cases.

Requirements:

• Previous administrative or customer service experience.
• Strong data entry and IT skills, including Microsoft Office.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience within social housing, repairs, maintenance, or property services would be advantageous.